Policies and Procedures
Please arrive at least 20 minutes prior to your scheduled treatment. This will allow you time to check-in and prepare for your service. If you are delayed in your arrival, please remember that your service will end at its original time so that the following guest is not inconvenienced. We are not responsible for inclement weather, traffic delays or wrong directions.
Before and after treatment, guests are encouraged to enjoy our tranquil relaxation room, which features soft music, comfortable chairs, stunning mountain views and complimentary fruit, water and tea.
We ask that all cellular phones and electronics be turned off upon entry to the spa to ensure tranquility and respect to all our guests.
Guests receiving body treatments must be 18 years of age. Guests under the age of 18 may receive massages or facials with an adult present in the treatment room. Nail services have no age restriction, however guests under the age of 8 must have a parent or guardian present throughout the service.
A brief medical questionnaire will be given to you at the time of check-in. Please indicate any medical conditions or disabilities that may be affected by your treatment such as high blood pressure, allergies, heart ailments, or pregnancy.
You will be provided with a robe and sandals at time of check-in. Special attention to draping is practiced during all treatments for your comfort and privacy. Reflexology does not require disrobing.
Lockers will be provided at time of check-in. Please do not bring jewelry or other valuables to the spa. The spa does not assume any liability for personal items left in rooms, lockers, or robes.
Treatment prices include 18% gratuity. If you wish to leave more, please inform receptionist.
Cancellations or changes must be made at least 24 hours prior to appointment or 14 days upon signing a group contract. If proper notice is not received, appointments will be charged in full. Spa packages require a 50% deposit upon reservation. Cancellations for spa packages require 72-hour notice. Failure to comply will result in loss of deposit.
All treatments, services, and prices are subject to change and are based upon availability.
We have both male and female massage therapists. Should you have a specific preference, please advise us upon making your appointment. If preference is not specified at the time of booking then we will book according to our availability. If a client refuses a service they will still be charged in full.
We welcome gatherings and groups. Advance notice required, as well as any setup for food and beverages. 20% gratuity will be added to groups and gatherings.