Policies and Procedures

Arrival

Please arrive at least 20 minutes prior to your scheduled treatment. This will allow you time to check-in and prepare for your service. If you are delayed in your arrival, please remember that your service will end at its original time so that the following guest is not inconvenienced. We are not responsible for inclement weather, traffic delays or wrong directions.

Quiet Room

Before and after treatment, guests are encouraged to enjoy our tranquil relaxation room, which features soft music, comfortable chairs, stunning mountain views and complimentary water.

Courtesy

We ask that all cellular phones and electronics be turned off upon entry to the spa to ensure tranquility and respect to all our guests.

Age Requirements

Guests receiving body treatments must be 18 years of age. Guests under the age of 18 may receive massages or facials with an adult present in the treatment room. 

Medical Conditions

A brief medical questionnaire will be given to you at the time of check-in. Please indicate any medical conditions or disabilities that may be affected by your treatment such as high blood pressure, allergies, heart ailments, or pregnancy.

Clothing

At this time we are unable to provide robe & sandals.  Special attention to draping is practiced during all treatments for your comfort and privacy. Reflexology does not require disrobing.

Valuables

Lockers will be provided at time of check-in. Please do not bring jewelry or other valuables to the spa. The spa does not assume any liability for personal items left in rooms, lockers, or robes.

Gratuities

Treatment prices include 18% gratuity. If you wish to leave more, please inform receptionist.

Cancellations

Cancellations or changes must be made at least 24 hours prior to appointment or 14 days upon signing a group contract. If proper notice is not received, appointments will be charged in full. 

Services

All treatments, services, and prices are subject to change and are based upon availability.

Therapists

We have both male and female massage therapists. Should you have a specific preference, please advise us upon making your appointment. If preference is not specified at the time of booking then we will book according to our availability. If a client refuses a service they will still be charged in full.

Gatherings

We welcome gatherings and groups. Advance notice required.